菲律宾Globe扩容Amdocs合作：aOS智能体系统重塑核心IT架构

Globe Telecom and Amdocs have reinforced their existing partnership through a new multi-year agreement aimed at modernizing the Filipino telecom operator's core business platforms and accelerating its migration to an AI-driven service architecture. The agreement also aims to enhance Globe Telecom's IT operations. The telecom operator will implement aOS (Amdocs' agentic operating system), integrating AI and automation specific to the telecom industry into the core workflows of Globe's business. The main goal is to replace traditional, static IT operations and transition toward workflows capable of intelligent, agentic autonomy. Amdocs will provide more than just software delivery. They will also actively support Globe's internal teams through technical collaboration and knowledge sharing. The aim is to enhance the capabilities of Globe's in-house staff, enabling them to independently manage and evolve their technology environment. "Our priority is to deliver reliable services today while building the capabilities we need for the future," said Raul Macatangay, chief information officer at Globe. "Our expanded collaboration with Amdocs supports a disciplined approach to modernization, aligned with our business priorities and our customers' needs." Successfully deployed on Google Cloud, the data program focuses on breaking down data silos to provide a highly scalable, trusted environment. It handles "near real-time" processing of customer behaviors and operational metrics. The new framework is designed to ingest, process and deliver trusted business information in near real-time across the company. This allows Globe to analyze operational trends and shifting customer behaviors instantly. Globe's core platform program will use the newly optimized Google Cloud data foundation to perform smarter IT automation, transfer manual processes to autonomous agents and deploy advanced analytics directly into live, customer-facing applications. Amdocs emphasized that the next era of telecom requires intelligence to be embedded directly into workflows, rather than AI being treated as an add-on. Autonomous agents cannot manage telecom networks or IT tickets if their data is inaccurate or unreliable. "AI is only as intelligent as the data behind it," said Anthony Goonetilleke, group president, Growth Horizons at Amdocs. "For telecom operators, the ability to access trusted business information in near real time is becoming increasingly important as they look to make operations more intelligent and responsive. Globe has taken a significant step by modernizing the data environment that will support its next generation of AI-driven services." Completing the data modernization program ensures that Globe's automated core platforms, managed under the multi-year IT operations agreement, will have instant access to the telemetry they need to make real-time decisions without human intervention. Globe has officially transitioned from AI experimentation to large-scale enterprise execution. The company has realized [1.2 billion Philippine pesos (US$19.05 million)](https://www.globe.com.ph/about-us/newsroom/corporate/globe-ai-adoption-impact-1-2b-value#gref) in measurable business value and achieved a 2.8x return on its AI investments. To consolidate this progress, the company has brought together its AI, data governance, cybersecurity and digital policy units under a single, unified [Intelligence and Trust Office (ITO)](https://bworldonline.com/corporate/2026/06/16/756841/globe-creates-intelligence-office-as-ai-push-accelerates/#google_vignette). She started with regional IT publications under CMP Asia (now Informa), including Asia Computer Weekly, Intelligent Enterprise Asia and Network Computing Asia and Teledotcom Asia. This was followed by stints with Computerworld Hong Kong and sister publications FutureIoT and FutureCIO. She had contributed articles to South China Morning Post, TechTarget and PC Market among others. She interspersed her career as a technology editor with a brief sojourn into public relations before returning to journalism, joining the editorial team of Mix Magazine, a MICE publication and its sister publication Business Traveller Asia Pacific.